Frequently Asked Questions
Do you have any questions about our products, payment, or shipping? Find answers here!Yes, preserved flowers are 100% natural flowers that have been processed to maintain their fresh appearance for a minimum 3 years, with no need for water or sunlight.
Click here for more information about preserved flowers.
Yes, preserved flowers are 100% natural flowers that have been processed to maintain their fresh appearance for a minimum 3 years, with no need for water or sunlight.
Click here for more information about preserved flowers.
Preserved flower products command a higher price than fresh flowers due to the specialized preservation process that enhances their longevity requiring specialized equipment and skilled craftsmanship.
To learn more about this topic, you can find additional information here.
Preserved flower products command a higher price than fresh flowers due to the specialized preservation process that enhances their longevity requiring specialized equipment and skilled craftsmanship.
To learn more about this topic, you can find additional information here.
Preserved flowers typically keep their shape and color for up to 3 years, but with proper maintenance and care, they can remain beautiful beyond that timeframe.
The exact duration depends on how well you follow the care instructions provided with the box, ensuring they stay vibrant and lovely for an extended period.
Preserved flowers typically keep their shape and color for up to 3 years, but with proper maintenance and care, they can remain beautiful beyond that timeframe.
The exact duration depends on how well you follow the care instructions provided with the box, ensuring they stay vibrant and lovely for an extended period.
Preserved flowers don't have a scent because the preservation process removes moisture, preventing the growth of odor-causing microorganisms.
They won't start smelling because they are essentially frozen in time, with no ongoing organic decay.
Preserved flowers don't have a scent because the preservation process removes moisture, preventing the growth of odor-causing microorganisms.
They won't start smelling because they are essentially frozen in time, with no ongoing organic decay.
For private orders, we currently do not have the option for custom designs.
However, if you're interested in larger business-to-business (BtB) orders, such as customer gifts or corporate arrangements, please feel free to reach out to us directly at hello.dk@nicolaibergmann.com. It's important to note that customization may require more time and result in an adjustment to the pricing.
If you'd like to explore examples of customized flower boxes and arrangements, take a look at our brand collaborations.
For private orders, we currently do not have the option for custom designs.
However, if you're interested in larger business-to-business (BtB) orders, such as customer gifts or corporate arrangements, please feel free to reach out to us directly at hello.dk@nicolaibergmann.com. It's important to note that customization may require more time and result in an adjustment to the pricing.
If you'd like to explore examples of customized flower boxes and arrangements, take a look at our brand collaborations.
The main flowers in our flower boxes are: hydrangeas, carnations, roses and rice flowers. Seasonal flowers are added to the limited collections.
The main flowers in our flower boxes are: hydrangeas, carnations, roses and rice flowers. Seasonal flowers are added to the limited collections.
Care instructions are provided with the box.
Please DO NOT water products containing preserved flowers. If the environment in which they are kept is good, the flowers will remain beautiful for approximately up to 3 years. Placing it in direct sunlight or near air conditioning units can cause damage or color fade.
Care instructions are provided with the box.
Please DO NOT water products containing preserved flowers. If the environment in which they are kept is good, the flowers will remain beautiful for approximately up to 3 years. Placing it in direct sunlight or near air conditioning units can cause damage or color fade.
Certainly! You can include a personal gift message with your order by adding a product to your shopping cart. This allows you to add a thoughtful greeting card to your purchase, making your gift even more special.
Certainly! You can include a personal gift message with your order by adding a product to your shopping cart. This allows you to add a thoughtful greeting card to your purchase, making your gift even more special.
Yes, you can easily specify a different delivery address than your billing address during the ordering process. This way, you will receive the invoice (via email), while the recipient will receive the flower box.
Yes, you can easily specify a different delivery address than your billing address during the ordering process. This way, you will receive the invoice (via email), while the recipient will receive the flower box.
Yes, the recipient of your Flower Box will only see what you write on the greeting card. To ensure smooth order processing and in case of any inquiries, we require your name, address, telephone number, or email address, as well as payment details. You can find information about the handling of personal data in our privacy policy.
Yes, the recipient of your Flower Box will only see what you write on the greeting card. To ensure smooth order processing and in case of any inquiries, we require your name, address, telephone number, or email address, as well as payment details. You can find information about the handling of personal data in our privacy policy.
At present, we offer three convenient payment methods for your orders:
- Credit Card: You can securely make payments using major credit cards, ensuring a hassle-free transaction process.
- PayPal: We now accept PayPal as a convenient payment option for your orders, providing you with additional flexibility and security when completing your purchase.
- Mobile Pay: We also accept Mobile Pay as a convenient payment option for your orders, making it easier and faster for you to complete your purchase.
Please note that our accepted payment methods may be subject to change. We continually evaluate and update our payment options to better serve our customers, so be sure to check our website for the most up-to-date information on available payment methods. Your convenience and satisfaction are important to us, and we aim to provide you with a seamless shopping experience. If you have any questions or encounter any issues with payment, please don't hesitate to contact our customer support.
At present, we offer three convenient payment methods for your orders:
- Credit Card: You can securely make payments using major credit cards, ensuring a hassle-free transaction process.
- PayPal: We now accept PayPal as a convenient payment option for your orders, providing you with additional flexibility and security when completing your purchase.
- Mobile Pay: We also accept Mobile Pay as a convenient payment option for your orders, making it easier and faster for you to complete your purchase.
Please note that our accepted payment methods may be subject to change. We continually evaluate and update our payment options to better serve our customers, so be sure to check our website for the most up-to-date information on available payment methods. Your convenience and satisfaction are important to us, and we aim to provide you with a seamless shopping experience. If you have any questions or encounter any issues with payment, please don't hesitate to contact our customer support.
Yes, you can return the item as long as the box remains unopened. You have the option to send it back to us or return it directly to our store.
Please be aware that the cost of return shipping is your responsibility.
Yes, you can return the item as long as the box remains unopened. You have the option to send it back to us or return it directly to our store.
Please be aware that the cost of return shipping is your responsibility.
All orders are processed on the same day (excluding Sundays, Mondays and holidays) if the order is placed until 12pm (noon). You will receive another notification when your order has shipped.
Shipment within Denmark normally takes 1-3 business days.
Shipment to Germany, the Netherlands, and Sweden takes 3-5 business days.
DHL Express is day-to-day delivery. (Please note that delays and exceptions can occur due to various factors beyond our control.)
For more information, please refer to our detailed shipping information here.
All orders are processed on the same day (excluding Sundays, Mondays and holidays) if the order is placed until 12pm (noon). You will receive another notification when your order has shipped.
Shipment within Denmark normally takes 1-3 business days.
Shipment to Germany, the Netherlands, and Sweden takes 3-5 business days.
DHL Express is day-to-day delivery. (Please note that delays and exceptions can occur due to various factors beyond our control.)
For more information, please refer to our detailed shipping information here.
Yes, we do offer express delivery.
You can choose to have your order shipped via DHL Express for an additional fee. The shipping duration will vary depending on the destination country to which your order will be delivered. For specific shipping timeframes, please refer to our detailed shipping information here.
However, it's important to note that while we strive to provide expedited delivery services, we cannot guarantee that every delivery will always be on time. Various factors, including customs clearance and unforeseen logistical issues, may impact delivery schedules. Rest assured, we make every effort to ensure your order reaches you as swiftly as possible.
If you have any concerns or require further assistance regarding your delivery, please don't hesitate to contact our customer support. Your satisfaction is our top priority.
Yes, we do offer express delivery.
You can choose to have your order shipped via DHL Express for an additional fee. The shipping duration will vary depending on the destination country to which your order will be delivered. For specific shipping timeframes, please refer to our detailed shipping information here.
However, it's important to note that while we strive to provide expedited delivery services, we cannot guarantee that every delivery will always be on time. Various factors, including customs clearance and unforeseen logistical issues, may impact delivery schedules. Rest assured, we make every effort to ensure your order reaches you as swiftly as possible.
If you have any concerns or require further assistance regarding your delivery, please don't hesitate to contact our customer support. Your satisfaction is our top priority.
Unfortunately, at this point, we cannot guarantee delivery on a specific date.
However, if you select DHL Express delivery and place the order before 12:00, the flower box typically arrives on the next day (except for orders placed on Sundays).
Please keep in mind that while DHL Express is known for its prompt service, we cannot guarantee that every delivery will consistently arrive the next day.
For specific shipping timeframes, please refer to our detailed shipping information here.
Unfortunately, at this point, we cannot guarantee delivery on a specific date.
However, if you select DHL Express delivery and place the order before 12:00, the flower box typically arrives on the next day (except for orders placed on Sundays).
Please keep in mind that while DHL Express is known for its prompt service, we cannot guarantee that every delivery will consistently arrive the next day.
For specific shipping timeframes, please refer to our detailed shipping information here.